Lead - Patient Experience

Role Overview

The Patient Experience Executive will be responsible for supporting initiatives aimed at enhancing the overall patient journey across the hospital. The role focuses on monitoring service quality, gathering patient feedback, identifying improvement opportunities, and working with cross-functional teams to ensure a consistent and patient-centric experience across various care touchpoints.

Key Responsibilities

• Monitor and support initiatives focused on improving the overall patient experience across clinical and non-clinical departments.
• Conduct regular rounds across OPD, IPD, and service areas to assess service quality and patient satisfaction.
• Collect and analyze patient feedback through surveys, interactions, and service observations to identify improvement opportunities.
• Coordinate with different departments to address service gaps and enhance pati...