Lead Logistics Customer Experience & Operations Specialist

Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.

Key Responsibilities

• Ensure timely and qualitative creation of Sales & Purchase orders.
• Ensure timely and qualitative Customer Invoicing.
• Ensure all Contract & Prices are in place & timely updated.
• Understand the business model of the correlation SO & PO, ensuring timely recognition of the Revenue & Cost.
• Identify & apply corrective actions on system interface & conduct necessary reconciliations.
• Maintain Volume trackers and adhere/sustain established control mechanisms.
• Meet adhoc customer requirements/ exceptions and ensure that the requirements are fulfilled with a sense of urgency.
• Ensure Standard Operating Procedures (SOP) and SLA's are prepared and maintained for all processes handled in the GSC and necessary amendments are done.
• Ta...