Lead Logistics Customer Experience & Operations Specialist

The Lead Logistics Customer Experience & Operations Specialist supports end-to-end supply chain in ocean export/import operations for Schneider Electric, ensuring smooth booking, accurate documentation, and timely shipment execution. This role plays a key part in delivering a consistent and reliable customer experience through strong coordination and operational excellence.

Key Responsibilities

• Manage daily operations from booking to shipment execution, ensuring accuracy, timeliness, and strong coordination across stakeholders.
• Manage end‑to‑end booking process (validation, scheduling, and carrier coordination).
• Act as primary point of contact for customers, carriers, and internal teams.
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.).
• Monitor shipment progress and ensure adherence to timelines and cut‑offs.
• Handle both FCL and LCL shipments, including co‑loader coordination.
• Ma...