The Lead Logistics Customer Experience & Operations Specialist is responsible for:
Primary point of contact for stakeholders for daily operations activities.Execute, manage and monitor the overall flow of an end-to-end shipment.Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.Coordinate with various stakeholders in shipment process handling.Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) duri...