Found Description
Descripción y detalle de las actividades- Incident Tracking and Documentation: Accurately log incidents, service requests, and resolutions using the organization's helpdesk ticketing system (FreshService) and change request system (Jira).
- Hardware Setup and Maintenance: Setup, configuration, and deployment of workstations, laptops, printers, and other office and warehouse hardware.
- IT Services Projects: Participate in IT projects such as the migration to Microsoft 365, system upgrades, and integration of new technologies, coordinating with other employees, vendors, and contractors.
- Network Connectivity Issues: Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting across the warehouse, factory, and office areas.
- IT Documentation: Help maintain up-to-date documentation of common IT procedures, solutions, and best practices for internal reference.
- System Maintenance: Assist with routine IT tasks and preventiv...