Found Description
Take charge of critical incidents as the Incident Duty Manager Lead with IBM Consulting in Bedford, Nova Scotia. This role emphasizes resolution and communication in high-pressure environments to enhance client satisfaction.
IBM Consulting is seeking an Incident Duty Manager Lead with over five years of experience in incident management. Your expertise in ITIL processes will guide various technical teams and business stakeholders through operational challenges. The role requires a robust skill set in service performance metrics, enabling effective incident management across the organization.
Key Responsibilities:
• Manage operational activities efficiently during shifts
• Handle emergencies and incidents with a proactive approach
• Maintain and report on service performance metrics
• Collaborate with departments for effective issue resolution
• Serve as the primary escalation point for incidents
Requirements:
• Minimum five years in incident management roles<...
IBM Consulting is seeking an Incident Duty Manager Lead with over five years of experience in incident management. Your expertise in ITIL processes will guide various technical teams and business stakeholders through operational challenges. The role requires a robust skill set in service performance metrics, enabling effective incident management across the organization.
Key Responsibilities:
• Manage operational activities efficiently during shifts
• Handle emergencies and incidents with a proactive approach
• Maintain and report on service performance metrics
• Collaborate with departments for effective issue resolution
• Serve as the primary escalation point for incidents
Requirements:
• Minimum five years in incident management roles<...