Lead Guest Experience at Road13 Winery

Shape exceptional guest experiences at Road13 Winery in the Okanagan. As the Guest Experience Manager, you will champion service excellence while driving sales and fostering a passionate team.
In this hands-on leadership role, you will guide the guest experience within a dynamic winery environment. Responsibilities include overseeing tastings, retail operations, and guest relationships, along with driving revenue and team development. Your leadership will be pivotal in ensuring memorable experiences and supporting ongoing winery growth.
Key Responsibilities:
• Lead daily guest services across tastings and tours
• Foster a sales-focused, engaging team culture
• Manage on-site revenue streams and outreach events
• Oversee wine club membership and retention strategies
• Ensure top-tier presentation of guest-facing spaces
Requirements:
• 2-3 years in hospitality or winery environments
• Passion for creating exceptional guest interactions
• Proven team coach...