Lead, Global Analytics Insights – Strategy & Impact

Convergys in Makati City, Philippines, seeks a Manager, Global Analytic Insights to lead a small analytic team and drive data-based recommendations that improve call center performance. The role emphasizes quality analysis, strategic guidance, and stakeholder communication in a fast-paced environment.

The candidate will shape analytical frameworks, mentor analysts, and deliver client-ready insights with measurable ROI, aligning with business goals and budget constraints.