Lead Front Office Coordinator

At Karma Chalets, we believe exceptional stays begin with meaningful guest experiences. We are looking for a Senior Guest Service Associate – Front Office who is passionate about hospitality, thrives in a guest-facing environment, and can deliver service excellence with warmth and professionalism.

Key Responsibilities

Guest Service & Relations

• Welcome guests warmly and ensure a smooth check-in and check-out experience.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Build positive relationships with guests to enhance their overall stay experience.
• Anticipate guest needs and provide personalised service.
• Ensure prompt resolution of guest concerns and escalate issues when necessary.

Front Office Operations

• Manage reservations, room allocations, and occupancy status.
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