Lead, Field Service Engineering

Lead, Service Engineer – Canada (DePuy Synthes, Johnson & Johnson)

Location: Toronto, Ontario, Canada.

The role provides national service infrastructure, workforce strategy, quality alignment, and operational processes fully supporting local commercial growth, customer satisfaction, and regulatory compliance.

Duties & Responsibilities

Strategic Business & Service Leadership

• Define and execute national Technical Service strategy aligned with Canadian DS commercial objectives.
• Translate business growth plans into scalable service infrastructure and workforce models.
• Oversee workforce planning and capacity forecasting.
• Partner with Commercial and Clinical leadership to support strategic accounts and complex opportunities.
• Provide operational risk assessment and mitigation planning to protect revenue continuity.

Organizational & Resource Governance

• Lead and develo...