Lead Deployment & Escalation Specialist

Join Versaterm as a Lead specializing in Deployment and Escalation within the NG911 space. Manage technical resources and ensure high-quality installations in mission-critical sectors.
In this role, you will provide advanced technical leadership for deployment projects, overseeing skilled teams focused on both NG911 and healthcare solutions. Your expertise in AVAYA integration and VoIP will be crucial as you diagnose complex escalations. Partner with engineering teams and uphold high operational standards while leveraging AI tools for maximum productivity.
Key Responsibilities:
• Coordinate efforts of Level 2 and Level 3 technical resources
• Ensure quality and consistency in technical configurations
• Maintain standards for deployment best practices
• Diagnose issues with FreeSWITCH and AVAYA platforms
• Ensure proper operational transition post-deployment
Requirements:
• Degree in relevant technical field or equivalent experience
• 8-12 years in mission-...