Lead, DCR Application Analyst-Medallia

Experteer Overview
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In this role, you will balance end-user support with the technical development of Schneider’s Medallia and SnapLogic platform for the Customer Voice program. You’ll work with product owners to refine requirements and adapt the platform to evolving customer needs, delivering fast, user-friendly enhancements. You will coordinate with external and internal vendors, lead L2 support, and promote platform adoption across the CX community. This is a hands-on, cross-functional role in a global setting that shapes customer experiences at scale.
Compensaciones / Beneficios
• Collaborate with product owners to refine requirements and adapt platform architecture for changing customer needs
• Develop new user-facing features and customer-driven enhancements to the Medallia platform
• Create fast, easy-to-use solutions for quick and seamless de...