Lead Customer Support Manager at Localcoin

Join Localcoin as a Lead Customer Support Manager, enhancing customer satisfaction through strategic team leadership in Etobicoke, ON. Manage and develop the Customer Success team both locally and remotely.
In this key role at Localcoin, you'll be responsible for fostering an inclusive and efficient Customer Success environment. You will manage various support channels, ensuring operational effectiveness and continuous improvement in service delivery. Your leadership will be essential in developing policies that prioritize customer needs while driving company growth and stability.
Key Responsibilities:
• Lead continuous improvement of customer support channels
• Manage and execute team-led enhancement projects
• Facilitate recruitment and onboarding of service members
• Conduct monthly quality assurance reviews
• Drive performance management initiatives within the team
Requirements:
• 5+ years in customer service roles, 3+ in leadership
• Experience with m...