Found Description
Become the driving force behind customer support at Clio, the leader in legal AI tech. Focus on delivering exceptional service while implementing advanced AI solutions.
In this impactful role, you'll oversee Clio’s customer support operations, leading a dedicated global team. The position emphasizes enhancing customer interactions through innovative AI tools and systematic processes while ensuring high standards of service across Clio’s product lineup. Your leadership will define and execute strategies that transform customer feedback into actionable insights.
Key Responsibilities:
• Manage customer support lifecycle for legal professionals
• Develop a team focused on high-value customer interactions
• Integrate AI tools to streamline support processes
• Build partnerships with product and engineering teams
• Establish support KPIs to measure success and efficiency
Requirements:
• Over 8 years in managing customer support at scale
• Demonstrated success wi...
In this impactful role, you'll oversee Clio’s customer support operations, leading a dedicated global team. The position emphasizes enhancing customer interactions through innovative AI tools and systematic processes while ensuring high standards of service across Clio’s product lineup. Your leadership will define and execute strategies that transform customer feedback into actionable insights.
Key Responsibilities:
• Manage customer support lifecycle for legal professionals
• Develop a team focused on high-value customer interactions
• Integrate AI tools to streamline support processes
• Build partnerships with product and engineering teams
• Establish support KPIs to measure success and efficiency
Requirements:
• Over 8 years in managing customer support at scale
• Demonstrated success wi...
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