Found Description
Position Overview
- Role Title: Lead Customer Success Manager
- Location: Singapore (Central Business District / Hybrid)
- Employment Type: Full-time, Permanent
- Language Requirements: Fluent written and verbal English. Additional regional languages such as Bahasa Melayu, Bahasa Indonesia, or Mandarin are highly advantageous.
Key Responsibilities
- Develop and execute comprehensive Customer Success Plans that align OutSystems’ capabilities with clients’ long‑term business outcomes and digital maturity.
- Partner with enterprise clients to navigate complex adoption scenarios, guiding them through maturity scaling phases and advocating the strategic value of establishing an OutSystems Center of Excellence (CoE).
- Collaborate closely with Account Executives and Technical Success Managers to map out, nurture, and secure high‑value contract renewals, upsells, and cross‑sell opportunities.
- E...