Lead Customer Service Training Specialist Quebec (Quebec City)

Drive training excellence at FedEx as a Customer Service Training Specialist. Collaborate with Learning and Development to enhance training programs for the Customer Service Support team. This temporary role, lasting up to 18 months, is essential for effective training delivery.

Responsibilities

• Analyze training programs and identify performance issues
• Develop and implement recurrent training sessions
• Serve as a subject matter expert in Customer Service processes
• Maintain and update training materials and resources
• Mentor training team members for improved performance

Qualifications

• College diploma or equivalent
• 3 years of business experience, including FedEx Call Center
• 2 years of training or facilitation experience
• Advanced skills in Microsoft Excel, Word, and PowerPoint
• Bilingual in French and English if residing in Quebec

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