Lead Customer Service Representative Position

Elevate your career as a Lead Customer Service Representative with Porter Airlines. Guide your team and ensure the delivery of exceptional service in a fast-paced environment.
In this role, you will oversee the CSR team while managing daily operational challenges. Understanding the intricacies of customer service is vital as you will mentor your team, optimize procedures, and ensure compliance with safety protocols. Your influence will create a seamless travel experience for passengers.
Key Responsibilities:
• Support and develop CSR team capabilities
• Investigate and resolve customer complaints efficiently
• Open and close station check-in and gate areas daily
• Monitor operational challenges and implement solutions
• Liaise with airport authorities and partners effectively
Requirements:
• At least 2 years in airport operations
• Bilingual (English/French) is mandatory
• Strong communication skills, both verbal and written
• Positive track record o...