Lead Customer Service Engineer (Soc) / Hybrid Cdmx

Important company requires:
**Lead - L3 Customer Service Operations Centre (SOC) /Hibryd in CDMX**
**Essential Qualifications**:
- ** Education: Bachelor's Degree in Electrical, Electronics, Telecommunications.**
- ** Languages: Fluent English (Proficiency in English is required).**
The position is part of the Service Operations Centre (SOC), which acts as a single point of contact for customers in the international division. The objective of the role is to manage incidents and customer requests, ensuring:
- Incident or request reception.
- Analysis and troubleshooting.
- Resolution or escalation.
- Case closure.
- High-level customer service.
**Requisite Skills**:
- 6 to 8 years telecommunications experience, preferably for a service provider.
- CCNP/CCIE certification and simmmilar level SDWAN certification or Any Basic Network -security
- related certification is a plus.
- Indepth Knowledge of IP addressing, routing protocol (BGP, OSPF et...