Found Description
The Lead of Customer Insights is a highly analytical role dedicated to managing and interpreting the Voice of the Customer (VoC). Reporting to the Manager of Customer Journey & Excellence, this professional will own the VoC dashboard infrastructure, leveraging data from Microsoft Dynamics CRM to uncover trends, track core metrics, and present compelling, data-driven narratives to executive leadership and cross-functional business lines.
Responsibilities
Policy, Procedures, Process and Systems
- Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
Reporting
- Ensure that all reports are completed timely and comply with the business and organization’s policies and standards.
- Manage the pr...