Lead Customer Experience Team Scotiabank

Become a pivotal player at Scotiabank as a Customer Experience Lead in Parry Sound. Drive success by managing a high-performing team focused on customer satisfaction.
In the role of Customer Experience Lead, you will lead a team of Associates dedicated to improving the banking experience. Your leadership will foster strong customer relationships, ensuring that customer needs are prioritized. Additionally, you will act as Officer in Charge as needed, managing customer escalations and emergencies while identifying ways to elevate service standards.
Key Responsibilities:
• Manage and develop a team of Customer Experience Associates
• Foster strong customer relationships for satisfaction and success
• Act as Officer in Charge for branch operations
• Identify opportunities to enhance customer service
• Lead change management efforts for new policies
Requirements:
• Leadership experience in team coaching and scheduling
• Flexibility and adaptability in working h...