Lead Customer Experience Manager - North Bay

Take charge of customer satisfaction as the Customer Experience Manager at Marks in North Bay, ON. Employ leadership and operational strategies to enhance team performance and service quality.
Your primary responsibility as a full-time Customer Experience Manager will be to work closely with the Senior General Manager, building a strong, diverse team. You will implement the Manager on Duty program and use customer feedback to drive improvements for a better shopping culture, ensuring customer needs are met effectively.
Key Responsibilities:
• Build and nurture a diverse, effective team
• Manage scheduling and workload distribution
• Develop and oversee loyalty programs
• Address customer escalations in a timely manner
• Collaborate with different departments to streamline service
Requirements:
• Strong leadership and interpersonal skills
• Analytical approach to customer needs and feedback
• Results-oriented focus on sales metrics
• Ability to adapt ...