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Lead Customer Experience at Knix

jobr.pro

mississauga, peel region, Canada Full-time June 10, 2026

Found Description

Elevate the Knix customer experience as a Lead at our retail locations. Inspire your team and create inclusive, confidence-building interactions for every shopper.
As a Key Lead with Knix, you will foster a welcoming environment that enhances customer loyalty. You will coach your team to exceed sales targets, adapt quickly during peak times, and embody the Knix mission in every interaction. Your understanding of sales insights will drive effective decision-making on the sales floor.
Key Responsibilities:
• Lead by example in customer interactions and fitting rooms
• Coach associates in real-time while fostering a positive work culture
• Analyze KPIs to optimize selling strategies during busy periods
• Understand customer needs for perfect product guidance
• Support training, visual merchandising, and store operations
Requirements:
• 2+ years in apparel or lifestyle retail
• Experience in lead or senior roles
• Proven ability to motivate and coach teams<...

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