Found Description
Drive innovation in customer experience with RBCx overseeing Dr. Bill's team. Focus on enhancing service quality while managing team performance through effective coaching and feedback.
As the Senior Manager, you'll lead the Customer Experience team, guiding specialists in customer interactions via chat, email, and phone. This role emphasizes developing team skills while ensuring exceptional service meets established SLAs and KPIs. Collaborating with the Director, you'll also drive automation and insights to support strategic goals.
Key Responsibilities:
• Manage customer contact specialists and escalations
• Oversee feedback and implement team improvements
• Collaborate on automation initiatives for efficiency
• Provide coaching and development opportunities
• Handle Physician inquiries and requests
Requirements:
• 1-2 years in customer-facing roles
• 1-2 years in leadership positions
• Background in Medical Billing is a plus
• Familiarity with Port...
As the Senior Manager, you'll lead the Customer Experience team, guiding specialists in customer interactions via chat, email, and phone. This role emphasizes developing team skills while ensuring exceptional service meets established SLAs and KPIs. Collaborating with the Director, you'll also drive automation and insights to support strategic goals.
Key Responsibilities:
• Manage customer contact specialists and escalations
• Oversee feedback and implement team improvements
• Collaborate on automation initiatives for efficiency
• Provide coaching and development opportunities
• Handle Physician inquiries and requests
Requirements:
• 1-2 years in customer-facing roles
• 1-2 years in leadership positions
• Background in Medical Billing is a plus
• Familiarity with Port...