Lead Cust Exp Specialist (Xico)

Join a team recognized for leadership, innovation and diversityKey ResponsibilitiesProvide clear and accurate information to customers regarding products, services, orders, and policiesHandle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goalsEscalate complex issues to the appropriate departments for further investigation and resolutionGather and analyze customer feedback to identify areas for improvement in products, services, and customer interactionsCollaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfactionProactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understoodFollow up with customers to gather feedback post-interactions and ensure their expectations are met or exceededAdhere to established company processes and procedures related to customer service, ensuring consist...