Lead Contact Centre Team in Toronto

Join Raise as a Contact Centre Team Lead in downtown Toronto. This hybrid role focuses on leadership and support for Program Support Coordinators within the Ontario Autism Program, emphasizing staff development and service quality.
As a Team Lead, you will guide a team in handling inquiries and resolving issues in real time across various channels. Your work will be vital in coaching staff and maintaining adherence to quality standards. You will address complex escalated situations and contribute to staff training initiatives, promoting a culture of empathy and professionalism.
Key Responsibilities:
• Direct support for OAP inquiries across channels
• Tackle sensitive escalated client issues timely
• Provide ongoing coaching and feedback to staff
• Maintain high-quality standards and adherence
• Identify issues and suggest training needs
Requirements:
• Completed post-secondary education
• At least two years in a contact centre environment
• Experience ...