Lead Cloud Application Support Specialist

We are in search of an experienced **Lead Cloud Application Support Specialist** to guide and execute the success of our cloud support operations. In this role, you will manage a dynamic team, maintain service delivery processes, and ensure critical business KPIs are met while delivering exceptional customer satisfaction.
**Responsibilities**
- Manage and oversee the operations of the business organization
- Demonstrate a proven track record in managing projects, programs, and organizational units
- Take ownership of support issues, leveraging internal and external expertise when necessary
- Resolve escalated matters effectively while maintaining excellent customer communication
- Partner with Google to enhance customer and operational initiatives that improve outcomes
- Supervise Google Cloud Platform operations with a focus on achieving efficiency and effectiveness
- Set and track business KPIs, taking actionable steps to attain established targets
- Ensure...