Lead Cloud Application Support Specialist

We are looking for a **Lead Cloud Application Support Specialist**to join and lead our enthusiastic team, which consists of 24 members spanning across three different countries.
**Responsibilities**- Set guidelines and manage workflows as outlined in Confluence- Act as the primary point for client escalations, managing interactions and maintaining strong client relationships- Validate financial data on official websites, interpreting its implications within macroeconomic frameworks- Ensure sensitive data handling compliance with strict SLAs- Address complex, non-BAU ad hoc requests effectively- Regularly update operational documentation and ensure team compliance- Direct the escalation of intricate issues from L1 to L2 teams- Lead incident and change management processes, setting performance benchmarks- Manage the scheduling, appraisal, and development of team members**Requirements**:- 3+ years of experience in Application Support, including 1+ years in a supervisory or lead rol...