Lead Cloud Application Support Specialist

We are looking for a **Lead Cloud Application Support Specialist**to join and lead our enthusiastic team, which consists of 24 members spanning across three different countries.
**Responsibilities**
- Set guidelines and manage workflows as outlined in Confluence
- Act as the primary point for client escalations, managing interactions and maintaining strong client relationships
- Validate financial data on official websites, interpreting its implications within macroeconomic frameworks
- Ensure sensitive data handling compliance with strict SLAs
- Address complex, non-BAU ad hoc requests effectively
- Regularly update operational documentation and ensure team compliance
- Direct the escalation of intricate issues from L1 to L2 teams
- Lead incident and change management processes, setting performance benchmarks
- Manage the scheduling, appraisal, and development of team members
**Requirements**:
- 3+ years of experience in Application S...