Lead Client Success Manager at BDO

Take charge of client success strategies as a Lead Client Success Manager at BDO. You will guide portfolio governance and enhance delivery excellence across Microsoft Business Applications engagements.
In this senior role, you will oversee a portfolio of strategic accounts while serving as a trusted advisor to clients. Your expertise in Microsoft Dynamics 365, Power Platform, and NetSuite is crucial for driving operational excellence. You will establish governance frameworks, mentor Client Success Managers, and ensure clients achieve measurable business value.
Key Responsibilities:
• Lead client success strategies for Microsoft Business Applications
• Establish governance frameworks for delivery excellence
• Oversee financial performance and resource planning
• Mentor and coach a team of Client Success Managers
• Drive continuous improvement and innovation in operations
Requirements:
• 8–12+ years in Client Success or Technology Consulting
• Experience wit...