Lead Client Services Manager at Light & Wonder

Drive innovation in client services at Light & Wonder as a Lead Manager based in Mississauga, Canada. This hybrid role focuses on operational excellence and customer engagement in gaming technology.
As a leader, you’ll oversee cross-functional teams to ensure client satisfaction and technical reliability across gaming platforms. Your expertise in casino gaming systems and strong management skills will enhance service delivery and operational efficiency. Collaborating with both internal teams and customers is vital for understanding business needs and providing tailored solutions.
Key Responsibilities:
• Manage Technical Client Services operations for gaming technologies
• Foster robust customer relationships through effective communication
• Lead incident management and operational excellence initiatives
• Collaborate with Product and Engineering teams for platform enhancements
• Supervise compliance and integration with vendors
Requirements:
• Bachelor’s in ...