Found Description
Elevate client satisfaction in a remote Lead Client Experience role for an IT services partner in Canada. Combine your technical prowess with leadership to drive operational excellence.
As a Lead, Client Experience, you will oversee the delivery of managed services while optimizing relationships with clients. The role requires technical expertise in infrastructures such as Microsoft Azure and a focus on fostering team collaboration. You'll be instrumental in mentoring your team and guiding clients through complex IT challenges, ensuring high-quality service delivery.
Key Responsibilities:
• Lead managed IT services for a diverse client portfolio
• Resolve complex IT infrastructure and security challenges
• Manage Microsoft Azure, 365, and other technologies
• Collaborate with teams on solution design and improvements
• Monitor service performance and identify operational efficiencies
Requirements:
• 5+ years in IT consulting or managed services
• Expertise...
As a Lead, Client Experience, you will oversee the delivery of managed services while optimizing relationships with clients. The role requires technical expertise in infrastructures such as Microsoft Azure and a focus on fostering team collaboration. You'll be instrumental in mentoring your team and guiding clients through complex IT challenges, ensuring high-quality service delivery.
Key Responsibilities:
• Lead managed IT services for a diverse client portfolio
• Resolve complex IT infrastructure and security challenges
• Manage Microsoft Azure, 365, and other technologies
• Collaborate with teams on solution design and improvements
• Monitor service performance and identify operational efficiencies
Requirements:
• 5+ years in IT consulting or managed services
• Expertise...
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