Found Description
Drive leadership and efficiency as the Case Management Team Manager at Alberta Blue Cross®. This role emphasizes collaboration and commitment to exceptional health coverage customer experiences.
In this role, you will oversee the Case Management Coordinators team, directly impacting claims management and service quality. You will help foster a positive work environment, provide essential coaching, and ensure compliance with processes. Managing operational risks and implementing changes will be key to enhancing overall service delivery and supporting team growth.
Key Responsibilities:
• Oversee daily activities of case management team members
• Develop a strong customer-centric team focus
• Identify and implement enhancements for service excellence
• Mentor and coach team members on performance
• Partner with internal teams to achieve business targets
Requirements:
• Post-secondary education required; relevant ex...
In this role, you will oversee the Case Management Coordinators team, directly impacting claims management and service quality. You will help foster a positive work environment, provide essential coaching, and ensure compliance with processes. Managing operational risks and implementing changes will be key to enhancing overall service delivery and supporting team growth.
Key Responsibilities:
• Oversee daily activities of case management team members
• Develop a strong customer-centric team focus
• Identify and implement enhancements for service excellence
• Mentor and coach team members on performance
• Partner with internal teams to achieve business targets
Requirements:
• Post-secondary education required; relevant ex...
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