Lead 2Nd Line / Environments Support Engineer

We are seeking a skilled and experienced **Lead 2nd Line / Environments Support Engineer** to join our team.
**Responsibilities**
- Maintain response and resolution speed as defined by SLOs
- Achieve high customer satisfaction scores while adhering to quality standards in 90% of cases
- Utilize troubleshooting tools and techniques to determine root causes of issues and provide root cause assessments
- Document problem classes and preventative actions for retroactive analysis
- File issue reports, build documentation, document desired behavior and reproduce steps, and suggest code-level solutions for complex bugs
- Manage community tasks as required
- Address customer-specific architectural design requirements and provide solutions related to product features
- Adhere to notification and escalation procedures
- Maintain communication standards for operational issues with the business
**Requirements**:
- 2+ years of experience in support...