Found Description
What success looks like in this role
- Serve as Field Engineer for Enterprise and High-End Storage (HES) environments, supporting complex infrastructure across the company’s product and service portfolio.
- Perform break/fix diagnostics and repair for enterprise servers, storage platforms, and related infrastructure, ensuring service restoration and SLA compliance.
- Execute installations and implementations of enterprise hardware and storage solutions, including configuration, validation, and post-installation stabilization.
- Provide technical support for critical service events (Sev 1 / priority calls), ensuring rapid troubleshooting, escalation coordination, and service recovery.
- Deliver technical support to strategic enterprise and hyperscale customers, including Unilever, Henkel, Pure Storage, Amazon, BT, Quantum, and Internal Systems, ensuring operational continuity and high service standards.
- Provide on-site and remote su...