LatAm Shared Services Transformation Lead

Link-Worldwide is seeking a senior program leader for Customer Care Shared Services to manage transitions across Hispanic LATAM. Responsibilities include overseeing operations, governance, and ensuring stability during the transition.

The ideal candidate will have a bachelor's degree, 5–7 years in customer care roles, and fluent English and Spanish. Experience with BPOs and customer management systems is preferred.

This role requires strong leadership, problem-solving, and communication skills.