Latam Cx Training & Quality Lead

Link-Worldwide is seeking a Customer Service Manager in Mexico, Ciudad de México. The role involves managing customer experience for internal stakeholders and partners in LATAM, collaborating across departments to ensure successful launches.
The ideal candidate will possess a Bachelor's degree, strong bilingual skills in English, Spanish, and Portuguese, and over three years in customer service management. Key responsibilities include designing training programs and analyzing service quality metrics.
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