Found Description
French/German Language – Service Desk Analyst
Location: Lucknow (Work from Office)
Company: HCLTech
Role Overview :
We are seeking dynamic and customer-focused French/German Language Service Desk Analyst to join at HCLTech Lucknow. The candidate will be responsible for providing technical support and assistance to global clients, ensuring timely resolution of IT issues while maintaining high service standards.
Key Responsibilities:
- Provide IT Service Desk support to international clients via calls, chats, and emails.
- Handle incident management and service re quests in line with defined SLAs.
- Troubleshoot issues related to Windows OS, hardware, software, and n etwork.
- Log, track, and resolve incidents using ticketing tools.
- Ensure customer satisf action throug...