Laboratory Technologist I

Reporting to the Technologist II, Supervisor and/or Manager, this position is responsible for making outgoing calls to communicate critical and STAT results and responding to incoming calls regarding laboratory results in Epic/Connect Care, testing procedures and specimen collection requirements. Communicates critical test results for General Lab and Microbiology by phone. Communicates STAT test results by phone or fax. Responds to incoming calls that may include, but are not limited to, inquiries for results from health care providers and patients and inquiries regarding lab procedures and collections. When appropriate, redirects inquiries for successful resolution. Troubleshoots and refers client inquiries/concerns to senior divisional staff for resolution and follow up as appropriate. Performs and documents client response duties in accordance with laboratory policies and procedures to ensure a high quality, accurate and timely result. Recognizes unusual or abnormal findings a...