Found Description
Overview
NCR Voyix is a global platform-powered leader in unified commerce for shopping and dining. We enable retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Our self-service, assisted-service and point-of-sale solutions are used across multiple industries including financial and retail, travel, healthcare, food and hospitality.
Responsibilities
- Monitor Service Request System (SRS) incident management queue. Analyze incidents to identify service restoration actions to be taken.
- Conduct incident investigation and diagnosis (including resolution where possible). Create problem records and perform root cause analysis.
- Take incident resolution actions to restore service to customers.
- Provide complex problem solving and assistance on diverse software applicat...