L3 Support Engineer

Responsibilities

• Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
• Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
• Develop and maintain scripts and tools for monitoring, automation, and reporting.
• Document troubleshooting steps, solutions, and best practices for knowledge sharing.
• Participate in on‑call rotation and provide timely responses to critical incidents.
• Communicate effectively with stakeholders, providing updates and post‑incident reports.
• Collaborate with development teams to identify root causes and implement long‑term solutions.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in L3 support or similar roles.
• Strong proficiency in Python progra...