L3 Support Engineer (Python & Mongodb)

Role OverviewWe are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and MongoDB databases.
The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.Key Responsibilities- Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
Has expertise in FastAPI framework.
- Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
- Develop and maintain scripts and tools for monitoring, automation, and reporting.
- Document troubleshooting steps, solutions, and best practices for knowledge sharing.
- Participate in on-call rotation and provide timely responses to critical incidents.
- Communicate effectively with stakeholders, providing updates and post-incident reports.
- Collabora...