L3 Support Engineer (Python & Mongodb)

L3 Support Engineer (Python & Mongo DB)At Capgemini, the L3 Support Engineer (Python & MongoDB) operates as a senior technical escalation point, ensuring the stability, performance, and continuous improvement of critical production systems.
This role combines deep technical expertise with a strong ownership mindset, enabling rapid resolution of complex issues while driving long-term reliability and optimization initiatives.As a mid-to-senior professional, you are expected to work autonomously, influence technical decisions, and collaborate cross-functionally to elevate service quality and operational excellence.Responsibilities & ScopeAct as the final escalation point (L3) for complex incidents affecting Python-based applications and MongoDB environments.Lead root cause analysis (RCA) efforts and implement sustainable fixes to prevent recurrence.Ensure high availability and performance of production systems through proactive monitoring and optimization.Design and develop automat...