L3 Application Support Engineer (Wire Payments)

Position Description:

The Level 3 Application Support Engineer provides senior production support for mission-critical wire payment applications and platforms. This role leads complex incident resolution, drives root cause analysis, and partners across business, engineering, infrastructure, cloud, and database teams to maintain stability, resiliency, and regulatory support.

This role is remote and working hours will be Monday to Friday, 4:00 PM to 11:59 PM EST - subject to change at any time.

Your future duties and responsibilities:

Domain & Business Support
• Provide technical support for applications supporting wire payment processing across FEDWIRE, Lynx, and SWIFT.
• Support high-value payment operations with a focus on accuracy, timeliness, and risk controls.
• Investigate payment failures and exceptions and coordinate remediation with internal and external partners.
• Communicate incident impact, status,...