Found Description
Support end-users at Brookfield as a Level 2 Deskside Support Technician, specializing in both remote and on-site technical solutions. Be the expert in resolving hardware, software, and connectivity challenges for an enhanced customer experience.
In this dynamic role, you will address escalated issues from the Service Desk, administer devices, and collaborate with Security teams to maintain service quality. Your proficiency in diagnosing technical problems across various devices will be critical in executing device refreshes and managing endpoint administration tasks.
Key Responsibilities:
• Handle escalated incidents efficiently within set SLAs
• Provide comprehensive support for desktops, laptops, and AV equipment
• Troubleshoot and resolve connectivity and hardware issues
• Oversee device deployment, imaging, and inventory management
• Lead knowledge transfer initiatives with the Service Desk team
Requirements:
• Over 5 years of IT end-user support experie...
In this dynamic role, you will address escalated issues from the Service Desk, administer devices, and collaborate with Security teams to maintain service quality. Your proficiency in diagnosing technical problems across various devices will be critical in executing device refreshes and managing endpoint administration tasks.
Key Responsibilities:
• Handle escalated incidents efficiently within set SLAs
• Provide comprehensive support for desktops, laptops, and AV equipment
• Troubleshoot and resolve connectivity and hardware issues
• Oversee device deployment, imaging, and inventory management
• Lead knowledge transfer initiatives with the Service Desk team
Requirements:
• Over 5 years of IT end-user support experie...
Ready to Apply?
Submit your application for L2 Technical Support Specialist at Brookfield at Brookfield Renewable
Apply Now