L2 Technical Support Engineer (Application Functional & Production)

Job Title : L2 Technical Support Engineer (Application Functional & Production)

Experience : 3+ Years

Location : Remote

Employment Type : Full-Time

Shift : 24*5 in shift hours.

About: Softive Technologies, established in Year 2016 partners with product and engineering teams to strengthen quality culture and eliminate tech debt. We ensure stable, high-performing applications through proactive testing and continuous improvement.

We are looking for a proactive L2 Technical Support Engineer (3+ years' experience) to handle advanced troubleshooting and resolve complex issues across desktop, web applications, and backend data pipelines. The role acts as a bridge between L1 (helpdesk) and L3 (engineering), ensuring timely incident resolution, root cause analysis, and high system availability.

Rol e :

1. Provide L2 technical support for Desktop, Web a...