L2 T Support Specialist

It Desktop Support- Madrid, – Spain (Dispatch/On Demand Request)
Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.

Location: Madrid, Community of Madrid, Spain

Responsibilities

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• Level 2 support for all hardware and software related problems including troubleshooting and resolution.
  
• Monitor and process tickets / incidents.
  
• Act as central point of contact as part of end user support.
  
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
  
• Maintain, configure, install, and monitor printers including centralized management software.
  
• Perform equipment install-move-add-change operational processes as needed by the businesses.
  
• Analyze and rec...