Found Description
About the Role
We are seeking a L2 Support Specialist / L2 Application Support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The role focuses on providing support for L2 issues, analyzing problems in detail, and assisting with code fixes and rigorous testing.
Responsibilities
- Provide support for resolution of L2 issues with detailed analysis.
- Assist with code fixes and rigorous testing when required.
- Support product servers and clients on cutting-edge platforms.
- Contribute to continuous improvement and continuous delivery.
- Continuously focus on enhancing the performance of the applications.
- Work effectively in collaboration with other team members.
- Provide technical feedback and support to development teams.
- Perform detailed root‑cause analysis of issues in production and implement corrective actions.
Qualifications
- 3+ years of relevant experi...
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