L2 Support Specialist | L2 Application Support

We are seeking a L2 Support Specialist / L2 Application Support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The role focuses on providing support for L2 issues, analyzing problems in detail, and assisting with code fixes and rigorous testing.

• Provide support for resolution of L2 issues with detailed analysis.
• Assist with code fixes and rigorous testing when required.
• Support product servers and clients on cutting-edge platforms.
• Contribute to continuous improvement and continuous delivery.
• Continuously focus on enhancing the performance of the applications.
• Work effectively in collaboration with other team members.
• Provide technical feedback and support to development teams.
• Perform detailed root‑cause analysis of issues in production and implement corrective actions.

• 3+ years of relevant experience in a...