Found Description
About the Role
We are seeking a L2 Support Specialist / L2 Application Support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The role focuses on providing support for L2 issues, analyzing problems in detail, and assisting with code fixes and rigorous testing.
Responsibilities
Provide support for resolution of L2 issues with detailed analysis.
Assist with code fixes and rigorous testing when required.
Support product servers and clients on cutting-edge platforms.
Contribute to continuous improvement and continuous delivery.
Continuously focus on enhancing the performance of the applications.
Work effectively in collaboration with other team members.
Provide technical feedback and support to development teams.
Perform detailed root‐cause analysis of issues in production and implement corrective actions.
Qualifications
3+ years of relevant experience in application maintenance and support.
Strong knowledge of Unix an...
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