L2 Support Engineer - Web Applications

We are looking for a proactive and detail-oriented
L2 Support Engineer
with strong experience in supporting web applications. The ideal candidate is technically skilled in troubleshooting and debugging, comfortable working with monitoring tools and APIs, and able to independently manage support tickets end-to-end. This role requires strong communication skills, ownership, and a continuous improvement mindset, including openness to leveraging automation and AI in support workflows.
Monitor and respond to system alerts using tools such as PagerDuty and Uptrends Investigate, troubleshoot and resolve web application issues, including browser and API-related errors Analyze logs, status codes and browser console outputs to identify root causes Manage and resolve support tickets from initial analysis through resolution and follow-up communication Perform API testing, validations and user permission updates using Postman Collaborate with engineering and product teams to escalate...